How to port prepaid phone numbers
D1 Telekom prepaid hotline and customer service
D1 Telekom prepaid hotline and customer service - Of course, Telekom also offers customer service for the MagentaMobil prepaid tariffs, which is available for questions and problems. This hotline is actually only intended for Telekom prepaid customers: the users of other providers who also use the D1 network, however, will not find a contact person here. Fortunately, Telekom no longer distinguishes between prepaid and postpaid hotlines. As a prepaid customer, you can also use the company's normal hotline. The following numbers are available:
- Customer service mobile phone: 0800 33 02202,
- from cell phone: 2202
- from abroad: +49 171 252 2202
The phone numbers can usually be reached around the clock and can therefore also be used at unusual times. However, the waiting times may be a little longer during these times. To identify customers, Telekom uses various data from the contracts, some of which are requested automatically or by the respective advisor. You should therefore have this data ready for quick processing. As a rule, you can identify yourself with the following information: customer password, card number, customer account or customer number. You can find this information on the contract documents and in some cases also in the Telekom emails. The card number (number of the SIM card) is printed directly on the SIM. It is especially important if you have several tariffs and your own request is a specific tariff.
Important: This hotline really only applies to customers with original Telekom prepaid tariffs. If you have a D1 Sim from another provider, you unfortunately cannot use these offers and should instead use the contact options of your own provider.
Telekom hotlines are free of charge
Both 0800 33 02202 and abbreviated dialing 2202 are free of charge. You can reach this hotline free of charge with both a prepaid card and a postpaid tariff from Telekom. This means that even more complex problems do not affect the bill, as there are no costs, no matter how long it takes to clarify the problem. Telekom introduced the free hotlines in 2013. At that time, the company wrote:
"We differ from our competitors in the quality of our service and, as of today, also in the fact that all of our hotlines can be reached free of charge for our customers," says Gero Niemeyer, Managing Director of Deutsche Telekom Customer Service. In detail, this means that from now on the service numbers for postpaid and prepaid customers from the fixed network and from mobile phones (long dialing from the German fixed network: 0800-3302202; short dialing from mobile phones: 2202) are available free of charge. Hotlines take orders, questions and concerns from customers. At Telekom, there are around 83 million customer contacts a year.
There are now free hotlines for customers of other providers, but Deutsche Telekom has stayed true to the concept. However, especially in the discount area, there are still providers who rely on expensive hotlines. Telekom has a clear advantage here, because customer service remains free of charge even if more calls are required. This should be taken into account when choosing the provider, because here higher amounts can come together, which make a possible advantage with 1 or 2 cents in the minutes of conversation.
The hotline is also available for older Telekom prepaid tariffs
In terms of customer service, it makes no difference whether you use a current MagentaMobil start tariff or one of the older Xtra Telekom prepaid tariffs. The above hotlines are also available free of charge at Xtra.
Further links to the Telekom prepaid card
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